Terms of Use

suvenar.com and the augmented reality viewer at ar3d.io are operated by S.R.L. Starion Digital (Republic of Moldova), the company behind the Suvenar brand — “we”. Here we show the souvenirs we make, accept wholesale partnership applications, run the partner account area and host the souvenir “come-to-life” pages. These terms apply to every part of the site and are complemented by the Privacy Policy. If you do not agree with them, please do not use the site.

The catalogue is for information only and is not a public offer. A real item may differ from its photograph and from the 3D preview: the souvenirs are made by hand, and batches vary in shade and texture. The range, the specifications and availability change without notice. There is no retail checkout here: prices are visible only after you sign in, they are individual for each partner and they are commercial information — please do not pass them on to third parties.

The account area is opened on application: you give a phone number, choose a login and a password, and optionally add an email address and a postal address. We review applications by hand and may decline one without giving a reason. The login and the password are yours: keep them private, do not share a single account across staff, and take responsibility for everything done under it. A sign-in lasts seven days, after which you sign in again; active sessions are listed in your profile settings and any of them can be ended. If you provide an email address, it is confirmed with a one-time code, and password recovery goes to it as well. If these terms are broken, access may be suspended or closed.

An order placed in the account area is your offer to buy, not a concluded contract. It is created as “new” and waits for our confirmation; until then the items, quantities and dates may be adjusted and the order may be cancelled by either side. The final amount is calculated from your prices at the moment of confirmation, and VAT is added where it applies. Consignment shipping is possible by separate arrangement and is not open to every partner. The site takes no payments: payment, delivery, acceptance and returns are agreed directly — by phone, email or Telegram.

A souvenir with a QR code opens a “come-to-life” page: the browser asks for camera access, you point the camera at the souvenir itself, and a video or a 3D model appears on top of it. The camera image is processed entirely on your device — we never receive it, record it or store it. You need a modern browser, an internet connection and enough light; on some devices and in in-app browsers — inside messengers, for example — augmented reality may fail to start. We do not guarantee uninterrupted operation of the viewer and may change, disable or move individual experiences, including at the request of the customer they were made for.

The texts, photographs, design, logo, 3D models and AR scenes on this site belong to us or are used by us lawfully. They may not be copied, published, adapted or used commercially without written permission; linking to pages of the site is free. If you send us material for a souvenir or a “come-to-life” experience — photographs, video, logos, music, models — you confirm that you are entitled to do so and allow us to store, process and display it as far as your order requires.

While using the site, you agree not to:

• interfere with the site: flood it with requests, look for or exploit vulnerabilities, bypass access restrictions;
• guess other people’s passwords, use someone else’s account, or impersonate another person or company;
• harvest the catalogue, prices and images by automated means or reuse them in your own services;
• upload material you hold no rights to, or any unlawful content;
• use the site for bulk mailing, advertising or any unlawful purpose.

The site is provided “as is”. We do our best to keep it running and error-free, but we do not promise it: there may be maintenance breaks and failures at our hosting and third-party services. We are not liable for lost profit or indirect damage caused by the site being unavailable, by errors in descriptions, or by augmented reality failing to run on a particular device, and we are not responsible for the content of third-party sites we link to. None of this limits liability where the law does not allow it to be limited — in particular for intent and gross negligence.

We may update these terms — for example when new sections appear on the site. The new version is published on this page with the date of the change and takes effect when it is published. Significant changes that affect partners will also be announced in the account area or through the contacts you gave us. By continuing to use the site after an update you accept the new version.

These terms are governed by the law of the Republic of Moldova. We would rather settle disputes by talking: write to us and we will reply within a reasonable time. If no agreement is reached, the dispute is heard by the court at the location of S.R.L. Starion Digital. If any provision of these terms turns out to be invalid, the rest remain in force.